Reading over the Fuller link this week, I found myself continually disagreeing with the analysis of Microsoft Word as an application. On paper, sure, the number of permutations of preferences and selections is downright ridiculous. In practice, I know what I'm doing and I rarely if ever feel overwhelmed by the formatting options. It is when I use more basic, traditional text editors, like TextEdit, that I find myself really confused. At some level, that's just the nature of becoming accustomed to an application - you know how it works insofar as you need to use it, and anything else becomes uncomfortable.
This is why the tone of Fuller's piece didn't resonate strongly with me - the ideas are compelling and accurate. It's the presupposition that I've been extensively frustrated by the Word software that misses its mark. It's not that I don't think the program has design flaws that could have been thought through more thoroughly from the start - I just think those flaws have a rapidly decreasing salience to the experience of the average user.